Shipping Policy

Last Updated: [Insert Date]

Thank you for shopping with Creativ Merch, operated by PayBuc (Pty) Ltd ("we", "us", or "our"). This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

All orders are subject to product availability and payment confirmation.

Orders are typically processed within 1–5 business days after payment has been successfully received and verified. During periods of high demand, promotional campaigns, public holidays, or unforeseen circumstances, processing times may be extended.

Business days are Monday to Friday, excluding South African public holidays.

2. Shipping Locations

We currently ship throughout South Africa.

For international shipping inquiries, please contact us at [Insert Email Address] before placing your order.

3. Shipping Methods and Delivery Times

Estimated delivery times are as follows:

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

• Delivery location
• Package size and weight
• Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

We may occasionally offer free shipping promotions, which will be subject to specific terms and conditions.

5. Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for monitoring the tracking information and ensuring availability to receive deliveries.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

• Courier delays
• Severe weather conditions
• Public holidays
• Industrial action
• Customs or regulatory delays
• Incorrect customer information

PayBuc (Pty) Ltd and Creativ Merch shall not be liable for delays caused by third-party courier services or events beyond our reasonable control.

7. Delivery Address Requirements

Customers are responsible for providing accurate and complete delivery information.

If incorrect, incomplete, or outdated delivery details are provided:

• Delivery delays may occur.
• Additional shipping charges may apply.
• We may not be able to recover or replace lost shipments.

Please verify all delivery information before completing your order.

8. Failed Delivery Attempts

If a delivery cannot be completed because:

• No one is available to receive the package;
• The address provided is incorrect; or
• The courier cannot access the delivery location,

the courier may attempt redelivery or return the parcel to us.

Any additional shipping fees associated with redelivery may be charged to the customer.

9. Damaged or Missing Packages

If your order arrives damaged or appears to be incomplete:

1. Notify us within 48 hours of delivery.
2. Provide photographs of the package and affected items.
3. Include your order number and contact details.

Claims submitted after this period may not be eligible for investigation or compensation.

10. Risk and Ownership

Ownership of products passes to the customer once full payment has been received.

Risk of loss or damage passes to the customer upon delivery of the products to the delivery address provided during checkout.

11. Pre-Orders and Custom-Made Products

Some products may be:

• Made to order
• Customized
• Produced on demand
• Offered as pre-orders

These products may require additional production time before shipping. Estimated production and delivery timeframes will be displayed on the relevant product page where applicable.

12. Shipping Restrictions

We reserve the right to refuse, limit, or cancel shipments where:

• Delivery addresses are incomplete or unverifiable.
• Fraudulent activity is suspected.
• Shipping restrictions or legal requirements apply.